:root{--bg: #f5f7fa;--surface: #ffffff;--surface-2: #f0f3f8;--border: #dfe4ec;--border-strong: #c6cedb;--text: #16202e;--text-muted: #5f6c80;--text-faint: #8894a6;--accent: #1f6feb;--accent-hover: #175bc7;--accent-soft: #e8f0fe;--danger: #c62828;--danger-soft: #fdecea;--warning: #b45309;--warning-soft: #fff5e5;--success: #15803d;--success-soft: #e9f7ee;--info-soft: #eef2f7;--radius: 8px;--radius-sm: 5px;--shadow: 0 1px 2px rgba(16, 24, 40, .05), 0 1px 3px rgba(16, 24, 40, .06);--shadow-lg: 0 4px 12px rgba(16, 24, 40, .08);--font: "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, Helvetica, Arial, sans-serif;--mono: "Cascadia Mono", "SF Mono", Consolas, "Liberation Mono", monospace}@media (prefers-color-scheme: dark){:root{--bg: #10151c;--surface: #161d26;--surface-2: #1c2531;--border: #27313f;--border-strong: #37455a;--text: #e6ebf2;--text-muted: #9aa8bb;--text-faint: #74829a;--accent: #4d8ef7;--accent-hover: #6ba1f9;--accent-soft: #16283f;--danger: #f16b6b;--danger-soft: #351d1d;--warning: #e0a33c;--warning-soft: #332814;--success: #4ade80;--success-soft: #14291d;--info-soft: #1c2531;--shadow: 0 1px 2px rgba(0, 0, 0, .4);--shadow-lg: 0 6px 18px rgba(0, 0, 0, .45)}}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font);font-size:14px;line-height:1.55;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3{margin:0;line-height:1.3}h1{font-size:22px;font-weight:650}h2{font-size:17px;font-weight:620}h3{font-size:14px;font-weight:620}.app-shell{display:grid;grid-template-columns:236px 1fr;min-height:100vh}.sidebar{background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:18px 12px;gap:22px;position:sticky;top:0;height:100vh;overflow-y:auto}.sidebar 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transparent;border-radius:0;white-space:nowrap}.tab:hover{background:transparent;color:var(--text)}.tab.active{color:var(--accent);border-bottom-color:var(--accent)}code{font-family:var(--mono);font-size:12.5px;background:var(--surface-2);padding:1px 5px;border-radius:4px}@media (max-width: 860px){.app-shell{grid-template-columns:1fr}.sidebar{position:static;height:auto;flex-direction:row;align-items:center;overflow-x:auto;gap:14px;padding:10px 14px;border-right:none;border-bottom:1px solid var(--border)}.sidebar nav,.nav-group{flex-direction:row;gap:4px}.nav-group-label,.sidebar-footer{display:none}.nav-link{white-space:nowrap}.content,.topbar{padding-left:14px;padding-right:14px}}
