:root{--bg: #f5f7fa;--surface: #ffffff;--surface-2: #f0f3f8;--border: #dfe4ec;--border-strong: #c6cedb;--text: #16202e;--text-muted: #5f6c80;--text-faint: #8894a6;--accent: #1f6feb;--accent-hover: #175bc7;--accent-soft: #e8f0fe;--accent-2: #0d9aae;--danger: #c62828;--danger-soft: #fdecea;--warning: #b45309;--warning-soft: #fff5e5;--success: #15803d;--success-soft: #e9f7ee;--info-soft: #eef2f7;--t-accent: #1f6feb;--t-accent-soft: rgba(31, 111, 235, .11);--t-violet: #7c3aed;--t-violet-soft: rgba(124, 58, 237, .11);--t-teal: #0d9488;--t-teal-soft: rgba(13, 148, 136, .12);--t-amber: #b45309;--t-amber-soft: rgba(180, 83, 9, .12);--t-danger: #c62828;--t-danger-soft: rgba(198, 40, 40, .11);--t-success: #15803d;--t-success-soft: rgba(21, 128, 61, .12);--t-slate: #5f6c80;--t-slate-soft: rgba(95, 108, 128, .12);--radius: 8px;--radius-sm: 5px;--shadow: 0 1px 2px rgba(16, 24, 40, .05), 0 1px 3px rgba(16, 24, 40, .06);--shadow-lg: 0 4px 12px rgba(16, 24, 40, .08);--font: "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, Helvetica, Arial, sans-serif;--mono: "Cascadia Mono", "SF Mono", Consolas, "Liberation Mono", monospace}@media (prefers-color-scheme: dark){:root{--bg: #10151c;--surface: #161d26;--surface-2: #1c2531;--border: #27313f;--border-strong: #37455a;--text: #e6ebf2;--text-muted: #9aa8bb;--text-faint: #74829a;--accent: #4d8ef7;--accent-hover: #6ba1f9;--accent-soft: #16283f;--accent-2: #35d6c8;--danger: #f16b6b;--danger-soft: #351d1d;--warning: #e0a33c;--warning-soft: #332814;--success: #4ade80;--success-soft: #14291d;--info-soft: #1c2531;--t-accent: #4d8ef7;--t-accent-soft: rgba(77, 142, 247, .16);--t-violet: #a78bfa;--t-violet-soft: rgba(167, 139, 250, .16);--t-teal: #35d6c8;--t-teal-soft: rgba(53, 214, 200, .15);--t-amber: #e0a33c;--t-amber-soft: rgba(224, 163, 60, .16);--t-danger: #f16b6b;--t-danger-soft: rgba(241, 107, 107, .15);--t-success: #4ade80;--t-success-soft: rgba(74, 222, 128, .15);--t-slate: #9aa8bb;--t-slate-soft: rgba(154, 168, 187, .14);--shadow: 0 1px 2px rgba(0, 0, 0, .4);--shadow-lg: 0 6px 18px rgba(0, 0, 0, .45)}.stat-glow{opacity:.15}}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font);font-size:14px;line-height:1.55;color:var(--text);background:radial-gradient(1100px 560px at 88% -8%,rgba(79,142,247,.07),transparent 60%),radial-gradient(900px 500px at -5% 108%,rgba(109,59,245,.06),transparent 60%),var(--bg);background-attachment:fixed;-webkit-font-smoothing:antialiased}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3{margin:0;line-height:1.3}h1{font-size:22px;font-weight:650}h2{font-size:17px;font-weight:620}h3{font-size:14px;font-weight:620}.app-shell{display:grid;grid-template-columns:236px 1fr;min-height:100vh}.sidebar{background:linear-gradient(180deg,var(--surface),var(--surface-2));border-right:1px solid var(--border);display:flex;flex-direction:column;padding:18px 12px;gap:22px;position:sticky;top:0;height:100vh;overflow-y:auto}.sidebar nav{display:flex;flex-direction:column;gap:18px}.nav-group{display:flex;flex-direction:column;gap:2px}.brand{display:flex;align-items:center;gap:10px;padding:0 10px}.sidebar>.logo{padding:0 10px}.brand-text{font-weight:640;font-size:14px;letter-spacing:-.01em}.brand-sub{font-size:11px;color:var(--text-faint)}.logo{display:flex;align-items:center;gap:10px;min-width:0}.logo-stacked{flex-direction:column;gap:10px;text-align:center}.logo svg{flex-shrink:0}.logo-text{display:flex;flex-direction:column;min-width:0}.logo-name{font-size:16px;font-weight:680;letter-spacing:-.02em;line-height:1.15;color:var(--text);white-space:nowrap}.logo-name-accent{color:var(--accent)}.logo-stacked .logo-name{font-size:21px}.logo-subtitle{font-size:11px;color:var(--text-faint);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-group-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.09em;color:var(--text-faint);padding:0 10px 6px;font-weight:600}.nav-link{display:flex;align-items:center;gap:10px;padding:0 10px;min-height:34px;border-radius:var(--radius-sm);color:var(--text-muted);font-weight:500}.nav-link:hover{background:var(--surface-2);color:var(--text);text-decoration:none}.nav-link.active{position:relative;background:linear-gradient(90deg,var(--accent-soft),transparent 140%);color:var(--accent);font-weight:600}.nav-link.active:before{content:"";position:absolute;left:-12px;top:50%;transform:translateY(-50%);width:3px;height:20px;border-radius:0 3px 3px 0;background:var(--accent)}.nav-icon{flex:none;opacity:.8}.nav-link.active .nav-icon{opacity:1}.nav-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-count{display:inline-flex;align-items:center;justify-content:center;height:19px;min-width:19px;font-size:11px;font-variant-numeric:tabular-nums;background:var(--surface-2);border:1px solid var(--border);border-radius:20px;padding:0 6px;color:var(--text-muted)}.nav-link.active .nav-count{background:var(--surface);border-color:transparent}.nav-count.alert{background:var(--danger-soft);color:var(--danger);border-color:transparent;font-weight:600}.sidebar-footer{margin-top:auto;border-top:1px solid var(--border);padding-top:12px;display:flex;flex-direction:column;gap:8px}.user-chip{display:flex;align-items:center;gap:9px;padding:6px 8px;border-radius:var(--radius-sm)}.sidebar-footer button{min-height:32px;justify-content:center}.user-chip:hover{background:var(--surface-2);text-decoration:none}.avatar{width:30px;height:30px;border-radius:50%;background:var(--surface-2);border:1px solid var(--border);display:grid;place-items:center;font-size:11px;font-weight:650;color:var(--text-muted);flex-shrink:0}.user-chip-name{font-weight:600;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.user-chip-role{font-size:11px;color:var(--text-faint)}.main{display:flex;flex-direction:column;min-width:0}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 26px;border-bottom:1px solid var(--border);background:linear-gradient(180deg,var(--surface),var(--surface-2));box-shadow:0 1px #0000000a,0 6px 16px -12px #00000080;position:sticky;top:0;z-index:5}.topbar-title{min-width:0}.topbar-sub{font-size:12.5px;color:var(--text-muted);margin-top:1px}.topbar-actions{display:flex;gap:8px;align-items:center}.topbar-search{display:flex;align-items:center;gap:8px;padding:0 11px;height:34px;min-width:150px;width:clamp(150px,26vw,330px);border:1px solid var(--border);border-radius:999px;background:var(--bg);color:var(--text-faint);transition:border-color .12s ease,box-shadow .12s ease}.topbar-search:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);color:var(--accent)}.topbar-search input{border:0;background:none;padding:0;height:auto;font-size:13px;color:var(--text);min-width:0;flex:1}.topbar-search input:focus{outline:none;box-shadow:none}.topbar-search input::-webkit-search-cancel-button{-webkit-appearance:none}.icon-button{position:relative;display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border:1px solid var(--border);border-radius:999px;background:var(--surface);color:var(--text-muted);flex:none}.icon-button:hover{color:var(--text);border-color:var(--border-strong);background:var(--surface-2);text-decoration:none}.icon-button-dot{position:absolute;top:6px;right:7px;width:7px;height:7px;border-radius:50%;background:var(--danger);border:2px solid var(--surface)}@media (max-width: 860px){.topbar-search{display:none}}.content{padding:22px 26px 48px;max-width:1400px;width:100%}.card{background:linear-gradient(180deg,rgba(255,255,255,.035),transparent 96px),var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.card-heading{display:flex;align-items:center;gap:10px;min-width:0}.card-heading .icon-tile{width:28px;height:28px;border-radius:8px}.card-header{padding:13px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:12px}.card-body{padding:16px}.card-body.tight{padding:12px 16px}.stack{display:flex;flex-direction:column;gap:16px}.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.row.between{justify-content:space-between}.copy-row{flex-wrap:nowrap}.copy-row input{flex:1;min-width:0;background:var(--surface-2);font-family:var(--font-mono, ui-monospace, "Cascadia Code", Consolas, monospace);font-size:12.5px}.copy-row button{flex:none}.grid-2{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px;align-items:start}@media (max-width: 1080px){.grid-2{grid-template-columns:minmax(0,1fr)}}.owner-card{display:grid;grid-template-columns:auto 1fr;align-items:center;column-gap:14px;row-gap:2px;background:var(--surface);border:1px solid var(--border);border-left:3px solid var(--t-teal);border-radius:var(--radius);padding:14px 18px;box-shadow:var(--shadow)}.owner-card .icon-tile{grid-row:span 2;width:40px;height:40px;border-radius:11px}.owner-label{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--text-faint)}.owner-name{font-size:15.5px;font-weight:650}.owner-contacts{grid-column:2;display:flex;flex-wrap:wrap;gap:2px 16px;font-size:13px}.owner-contacts a{color:var(--text-muted);text-decoration:none}.owner-contacts a:hover{color:var(--accent);text-decoration:underline}.tone-accent{--tone: var(--t-accent);--tone-soft: var(--t-accent-soft)}.tone-violet{--tone: var(--t-violet);--tone-soft: var(--t-violet-soft)}.tone-teal{--tone: var(--t-teal);--tone-soft: var(--t-teal-soft)}.tone-amber{--tone: var(--t-amber);--tone-soft: var(--t-amber-soft)}.tone-danger{--tone: var(--t-danger);--tone-soft: var(--t-danger-soft)}.tone-success{--tone: var(--t-success);--tone-soft: var(--t-success-soft)}.tone-slate{--tone: var(--t-slate);--tone-soft: var(--t-slate-soft)}.icon-tile{position:relative;display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:10px;background:var(--tone-soft, var(--surface-2));color:var(--tone, var(--text-muted));border:1px solid transparent;flex:none}.icon-tile svg{position:absolute;top:0;right:0;bottom:0;left:0;margin:auto;display:block}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(163px,1fr));gap:12px}.stat-tile{position:relative;overflow:hidden;isolation:isolate;display:block;padding:15px 16px 14px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow);color:inherit;transition:transform .12s ease,box-shadow .12s ease,border-color .12s ease}.stat-tile:hover{text-decoration:none;transform:translateY(-2px);border-color:var(--tone);box-shadow:var(--shadow-lg)}.stat-glow{position:absolute;inset:-40% -30% auto auto;width:160px;height:160px;border-radius:50%;background:var(--tone);opacity:.09;filter:blur(26px);z-index:-1;pointer-events:none}.stat-tile:before{content:"";position:absolute;inset:0 0 auto 0;height:3px;background:linear-gradient(90deg,var(--tone),transparent 80%)}.stat-label{margin-top:11px;font-size:11.5px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;font-weight:600}.stat-value{font-size:30px;font-weight:680;font-variant-numeric:tabular-nums;line-height:1.1;margin-top:2px;letter-spacing:-.02em;color:var(--tone)}.stat-caption{margin-top:3px;font-size:11.5px;line-height:1.35;color:var(--text-faint)}.stat-tile.quiet .stat-value{color:var(--text-faint)}.stat-tile.quiet .stat-glow{opacity:.05}.stat-tile.quiet:before{opacity:.45}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:13px}th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-faint);font-weight:640;padding:9px 12px;border-bottom:1px solid var(--border);white-space:nowrap}td{padding:11px 12px;border-bottom:1px solid var(--border);vertical-align:middle}tbody tr:last-child td{border-bottom:none}tbody tr:hover{background:var(--surface-2)}.ticket-number{font-family:var(--mono);font-size:12px;color:var(--text-muted);white-space:nowrap}.ticket-subject{font-weight:550;color:var(--text);display:block;max-width:460px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.muted{color:var(--text-muted)}.faint{color:var(--text-faint)}.nowrap{white-space:nowrap}.tabular{font-variant-numeric:tabular-nums}.badge{display:inline-flex;align-items:center;gap:5px;padding:2px 8px;border-radius:20px;font-size:11.5px;font-weight:600;white-space:nowrap;border:1px solid transparent}.badge-dot{width:6px;height:6px;border-radius:50%;background:currentColor;flex-shrink:0}.badge.status-NEW,.badge.status-OPEN{background:var(--accent-soft);color:var(--accent)}.badge.status-AWAITING_SOC{background:var(--warning-soft);color:var(--warning)}.badge.status-AWAITING_CUSTOMER{background:var(--info-soft);color:var(--text-muted)}.badge.status-RESOLVED{background:var(--success-soft);color:var(--success)}.badge.status-CLOSED{background:var(--info-soft);color:var(--text-faint)}.badge.priority-P1{background:var(--danger-soft);color:var(--danger)}.badge.priority-P2{background:var(--warning-soft);color:var(--warning)}.badge.priority-P3{background:var(--info-soft);color:var(--text-muted)}.badge.priority-P4{background:var(--info-soft);color:var(--text-faint)}.badge.sla-OK{background:var(--success-soft);color:var(--success)}.badge.sla-REMINDER_DUE,.badge.sla-WARNING{background:var(--warning-soft);color:var(--warning)}.badge.sla-BREACHED{background:var(--danger-soft);color:var(--danger)}.badge.sla-NOT_APPLICABLE{background:var(--info-soft);color:var(--text-faint)}.badge.sla-WAIVED{background:var(--info-soft);color:var(--text-muted);border-color:var(--border-strong)}.pill-unassigned{background:var(--danger-soft);color:var(--danger);font-weight:600}button,.button{font:inherit;font-weight:560;border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--surface);color:var(--text);padding:7px 13px;cursor:pointer;display:inline-flex;align-items:center;gap:6px;transition:background .12s,border-color .12s}button:hover:not(:disabled),.button:hover{background:var(--surface-2);text-decoration:none}button:disabled{opacity:.55;cursor:not-allowed}button.primary,.button.primary{background:linear-gradient(180deg,var(--accent-hover),var(--accent));border-color:var(--accent);color:#fff;box-shadow:0 1px 2px #00000026,0 0 #4f8ef700;transition:box-shadow .14s ease,filter .14s ease}button.primary:hover:not(:disabled),.button.primary:hover{filter:brightness(1.06);box-shadow:0 2px 6px #0003,0 0 14px #4f8ef759}button.danger{color:var(--danger);border-color:var(--danger)}button.danger:hover:not(:disabled){background:var(--danger-soft)}button.subtle{border-color:transparent;background:transparent;color:var(--text-muted);padding:5px 8px}button.subtle:hover:not(:disabled){background:var(--surface-2);color:var(--text)}button.small,.button.small{padding:4px 9px;font-size:12.5px}input,select,textarea{font:inherit;color:var(--text);background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius-sm);padding:7px 10px;width:100%}input:focus,select:focus,textarea:focus{outline:2px solid var(--accent);outline-offset:-1px;border-color:var(--accent)}textarea{resize:vertical;min-height:96px;line-height:1.55}select{cursor:pointer}.field{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}.field label{font-size:12.5px;font-weight:600;color:var(--text-muted)}.field .hint{font-size:12px;color:var(--text-faint)}.field-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}@media (max-width: 620px){.field-row{grid-template-columns:1fr}}.form-section{border:none;border-top:1px solid var(--border);padding:16px 0 2px;margin:0 0 8px}.form-section:first-of-type{border-top:none;padding-top:0}.form-section legend{font-size:11px;text-transform:uppercase;letter-spacing:.07em;font-weight:650;color:var(--text-faint);padding:0;margin-bottom:12px}.segmented{display:inline-flex;border:1px solid var(--border-strong);border-radius:var(--radius-sm);overflow:hidden;background:var(--surface-2)}.field>.segmented{align-self:flex-start}.segmented button{border:none;border-radius:0;background:transparent;color:var(--text-muted);padding:7px 14px;font-weight:560;white-space:nowrap}.segmented button+button{border-left:1px solid var(--border-strong)}.segmented button.active{background:var(--accent);color:#fff}.segmented button:hover:not(.active){background:var(--surface);color:var(--text)}@media (max-width: 560px){.segmented{width:100%}.segmented button{flex:1;padding:7px 8px;font-size:12.5px}}input.invalid,input[aria-invalid=true]{border-color:var(--danger)}.check-line{display:flex;align-items:flex-start;gap:9px;margin-bottom:12px;font-size:13.5px}.check-line input{width:auto;margin-top:2px}.check-line .hint{display:block;font-size:12px;color:var(--text-faint)}.steps{margin:0 0 16px;padding-left:20px;color:var(--text-muted);font-size:13.5px}.steps li{margin-bottom:4px}.qr-block{display:flex;gap:18px;align-items:flex-start;flex-wrap:wrap;margin-bottom:18px}.qr-code{background:#fff;border:1px solid var(--border);border-radius:var(--radius-sm);padding:8px;display:block}.qr-aside{flex:1;min-width:200px}.secret-key{display:inline-block;font-family:var(--mono);font-size:13px;letter-spacing:.08em;word-break:break-all;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:7px 9px}.split-pane{display:grid;grid-template-columns:minmax(200px,260px) 1fr;gap:16px;align-items:start}@media (max-width: 900px){.split-pane{grid-template-columns:1fr}}.pick-list{list-style:none;margin:0;padding:0}.pick-item{display:flex;flex-direction:column;align-items:flex-start;gap:2px;width:100%;border:none;border-radius:0;border-left:2px solid transparent;background:transparent;text-align:left;padding:10px 14px;color:var(--text-muted)}.pick-item:hover{background:var(--surface-2)}.pick-item.active{background:var(--accent-soft);border-left-color:var(--accent);color:var(--accent)}.pick-item-title{display:flex;align-items:center;gap:7px;font-weight:600;font-size:13.5px;color:var(--text)}.pick-item.active .pick-item-title{color:var(--accent)}.pick-item-sub{font-size:11.5px;color:var(--text-faint)}.badge.subtle-badge{background:var(--surface-2);border:1px solid var(--border);color:var(--text-muted);font-size:10px;font-weight:600}.danger-text{color:var(--danger)}.minutes-input{display:flex;align-items:center;gap:9px}.minutes-input input{max-width:110px}.extra-fields{border-top:1px solid var(--border);padding-top:14px;margin-bottom:16px}.extra-fields-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}.extra-fields-head select{width:auto;min-width:150px}.field-group-label{font-size:11px;text-transform:uppercase;letter-spacing:.07em;font-weight:650;color:var(--text-faint)}.extra-fields .row input{max-width:320px}.extra-field-rows{display:flex;flex-direction:column;gap:8px}.extra-field-row{display:grid;grid-template-columns:minmax(120px,190px) 1fr auto;align-items:center;gap:10px}.alias-row{display:grid;grid-template-columns:minmax(140px,200px) 1fr auto;align-items:center;gap:10px}.alias-row input:first-child{font-family:var(--font-mono, ui-monospace, "Cascadia Code", Consolas, monospace)}@media (max-width: 620px){.alias-row{grid-template-columns:1fr auto}}.extra-field-row label{font-size:13px;color:var(--text-muted);font-weight:550}@media (max-width: 620px){.extra-field-row{grid-template-columns:1fr auto}.extra-field-row label{grid-column:1 / -1;margin-bottom:-4px}}.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px}.tile{position:relative;overflow:hidden;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px}.tile:before{content:"";position:absolute;inset:0 0 auto 0;height:3px;background:linear-gradient(90deg,var(--tone, var(--accent)),transparent 80%)}.tile.warn{border-color:var(--danger)}.tile-head{display:flex;align-items:center;gap:9px;margin-bottom:8px}.tile-head .icon-tile{width:28px;height:28px;border-radius:8px}.tile-label{font-size:11px;text-transform:uppercase;letter-spacing:.07em;font-weight:650;color:var(--text-faint)}.tile-value{font-size:26px;font-weight:680;letter-spacing:-.02em;margin:6px 0 2px;font-variant-numeric:tabular-nums}.tile.warn .tile-value{color:var(--danger)}.tile-hint{font-size:12px;color:var(--text-faint)}.report-filters{gap:10px}.chart-picker select{width:auto;min-width:150px;max-width:210px}.report-filters input[type=date]{width:auto;min-width:140px}.bar-chart{display:flex;flex-direction:column;gap:7px}.bar-row{display:grid;grid-template-columns:minmax(90px,170px) 1fr minmax(84px,auto);align-items:center;gap:12px}.bar-label{font-size:12.5px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bar-track{background:var(--surface-2);border-radius:4px;height:20px;display:flex;align-items:center;overflow:hidden}.bar-fill{background:var(--accent);height:100%;border-radius:4px;min-width:2px;transition:width .18s ease-out}.bar-nodata{font-size:11px;padding-left:8px}.bar-value{font-size:12.5px;font-variant-numeric:tabular-nums;text-align:right;white-space:nowrap}.bar-count{font-size:11px;margin-left:7px}.bar-footnote{margin-top:12px}@media (max-width: 620px){.bar-row{grid-template-columns:1fr minmax(76px,auto)}.bar-label{grid-column:1 / -1;margin-bottom:-4px}}.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.filters input,.filters select{width:auto;min-width:130px}.filters .search{min-width:230px;flex:1;max-width:380px}.timeline{display:flex;flex-direction:column;gap:14px}.message{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);overflow:hidden}.message-head{display:flex;align-items:center;gap:9px;padding:9px 13px;background:var(--surface-2);border-bottom:1px solid var(--border);font-size:12.5px}.message-author{font-weight:620}.message-body{padding:13px;white-space:pre-wrap;word-break:break-word}.message.internal{border-color:var(--warning);background:var(--warning-soft)}.message.internal .message-head{background:transparent;border-bottom-color:var(--warning);color:var(--warning)}.message.from-soc .message-head{background:var(--accent-soft);color:var(--accent)}.message.system{border:none;background:transparent}.message.system .message-head{display:none}.message.system .message-body{padding:3px 0 3px 12px;border-left:2px solid var(--border);color:var(--text-faint);font-size:12.5px}.attachment-list{display:flex;flex-wrap:wrap;gap:7px}.attachment{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:5px 10px;background:var(--surface-2);font-size:12.5px;cursor:pointer;color:var(--text);width:auto}.detail-list{display:grid;grid-template-columns:auto 1fr;gap:8px 14px;font-size:13px;align-items:baseline}.detail-list dt{color:var(--text-muted);font-size:12.5px}.detail-list dd{margin:0;font-weight:540;min-width:0}.sla-meter{height:5px;border-radius:4px;background:var(--surface-2);overflow:hidden;margin-top:7px}.sla-meter-fill{height:100%;background:var(--success);transition:width .3s}.sla-meter-fill.warning{background:var(--warning)}.sla-meter-fill.breached{background:var(--danger)}.audit-list{list-style:none;margin:0;padding:0;font-size:12.5px}.audit-list li{padding:7px 0;border-bottom:1px dashed var(--border)}.audit-list li:last-child{border-bottom:none}.login-page{min-height:100vh;display:grid;place-items:center;padding:24px;background:linear-gradient(160deg,var(--bg),var(--surface-2))}.login-card{width:100%;max-width:400px;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-lg);padding:28px}.login-head{text-align:center;margin-bottom:22px}.login-head .brand-mark{width:42px;height:42px;font-size:15px;margin:0 auto 12px}.login-split{min-height:100vh;display:grid;grid-template-columns:1.45fr 1fr}.login-brand{position:relative;overflow:hidden;display:flex;flex-direction:column;gap:28px;padding:38px 48px;color:#fff;background:radial-gradient(120% 90% at 82% 6%,rgba(53,214,200,.2),transparent 55%),radial-gradient(110% 85% at 6% 104%,rgba(167,139,250,.24),transparent 55%),linear-gradient(150deg,#0f1f45,#1a2f6b 42%,#37215f)}.login-brand-top{position:relative;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:20px}.login-eyebrow{font-size:11px;font-weight:600;letter-spacing:.16em;text-transform:uppercase;color:#ffffff9e;white-space:nowrap}.login-eyebrow i{font-style:normal;opacity:.4;margin:0 5px}.login-brand-body{position:relative;z-index:1;flex:1;display:flex;align-items:center;justify-content:space-between;gap:40px}.login-brand-copy{position:relative;max-width:430px}.login-brand-copy:before{content:"";position:absolute;top:-40px;right:-70px;bottom:-40px;left:-60px;background:radial-gradient(70% 60% at 30% 50%,rgba(8,16,38,.55),transparent 72%);z-index:-1;pointer-events:none}.login-brand-copy h2{font-size:clamp(30px,3.1vw,43px);line-height:1.1;letter-spacing:-.025em;margin:0 0 14px;font-weight:680}.login-accent{background:linear-gradient(95deg,#6aa5ff 5%,#35d6c8 95%);-webkit-background-clip:text;background-clip:text;color:transparent}.login-brand-copy p{color:#ffffffc7;font-size:15px;line-height:1.6;margin:0;max-width:420px}.login-features{list-style:none;margin:30px 0 0;padding:0;display:flex;flex-direction:column;gap:13px}.login-features li{display:flex;align-items:center;gap:13px}.login-features .icon-tile{width:40px;height:40px;border-radius:11px;background:#ffffff1a;border-color:#ffffff38;color:#fff;box-shadow:inset 0 1px #ffffff2e,0 6px 16px -10px #000000b3}.login-features .tone-accent{color:#8dbaff}.login-features .tone-teal{color:#5fe3d6}.login-features .tone-violet{color:#c4b1ff}.login-features strong{display:block;font-size:14.5px;font-weight:620;line-height:1.3}.login-features span{display:block;font-size:13px;color:#ffffff9e}.login-orbit{position:relative;flex:none;width:320px;height:320px;color:#6fe3d8}.login-orbit-rings{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%}.login-orbit-core{fill:#35d6c8;filter:drop-shadow(0 0 12px rgba(53,214,200,.9))}.login-orbit-halo{stroke:#35d6c8;stroke-width:1.5;transform-box:view-box;transform-origin:160px 160px;animation:login-orbit-halo 3.4s ease-out infinite}@keyframes login-orbit-halo{0%{transform:scale(1);opacity:.7}to{transform:scale(5);opacity:0}}.login-stop{position:absolute;display:inline-flex;align-items:center;gap:8px;padding:9px 14px;border-radius:10px;font-size:12px;font-weight:650;letter-spacing:.08em;text-transform:uppercase;white-space:nowrap;color:#eaf3ff;background:#0a18339e;border:1px solid rgba(120,190,255,.34);box-shadow:0 8px 22px -12px #000000e6;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.login-stop-top{top:4px;left:50%;transform:translate(-50%)}.login-stop-bottom{bottom:4px;left:50%;transform:translate(-50%)}.login-stop-left{left:-26px;top:50%;transform:translateY(-50%)}.login-stop-right{right:-26px;top:50%;transform:translateY(-50%)}.login-stop-right{border-color:#35d6c880;color:#ccfbf1}.login-brand-foot{position:relative;z-index:1;display:flex;align-items:center;gap:14px;font-size:11px;font-weight:600;letter-spacing:.16em;text-transform:uppercase;color:#ffffff80}.login-rule{width:60px;height:2px;border-radius:2px;background:linear-gradient(90deg,#35d6c8,#5b9dff);flex:none}.login-brand-glow{position:absolute;width:460px;height:460px;right:-140px;bottom:-160px;border-radius:50%;background:radial-gradient(circle,rgba(255,255,255,.22),transparent 70%);pointer-events:none}.login-brand .logo-name{color:#fff}.login-brand .logo-name-accent{color:#ffffffc7}.login-brand .logo-subtitle{color:#ffffff8c}.login-brand-art{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%;z-index:0;opacity:.9}.login-pulse{transform-box:fill-box;transform-origin:center;animation:login-pulse 3.2s ease-out infinite}.login-pulse-2{animation-delay:1.4s}@keyframes login-pulse{0%{transform:scale(1);opacity:.7}70%{opacity:0}to{transform:scale(7);opacity:0}}.login-twinkle{animation:login-twinkle 4.5s ease-in-out infinite alternate}@keyframes login-twinkle{0%{opacity:.55}to{opacity:1}}@media (prefers-reduced-motion: reduce){.login-pulse,.login-twinkle{animation:none}}.login-form-pane{display:grid;place-items:center;padding:24px;background:linear-gradient(160deg,var(--bg),var(--surface-2))}.login-form-card{width:100%;max-width:410px;padding:32px;border:1px solid var(--border);border-radius:14px;background:var(--surface);box-shadow:var(--shadow-lg)}.login-form-head{margin-bottom:22px}.login-title{font-size:25px;letter-spacing:-.02em;margin:0 0 4px}.login-subtitle{color:var(--text-muted);font-size:13.5px;margin:0 0 22px}.login-label{display:block;font-size:12.5px;font-weight:600;color:var(--text-muted);margin-bottom:6px}.input-affix{position:relative;display:flex;align-items:center;margin-bottom:16px;color:var(--text-faint)}.input-affix>svg:first-child{position:absolute;left:12px;pointer-events:none}.input-affix input{padding-left:38px;height:44px}.input-affix:focus-within{color:var(--accent)}.input-reveal{position:absolute;right:6px;height:32px;width:32px;padding:0;display:inline-flex;align-items:center;justify-content:center;border:0;background:none;color:var(--text-faint);border-radius:var(--radius-sm)}.input-reveal:hover{color:var(--text);background:var(--surface-2)}.login-options{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:18px}.checkbox{display:inline-flex;align-items:center;gap:8px;font-size:13px;color:var(--text-muted);cursor:pointer}.checkbox input{width:auto;height:auto;margin:0;accent-color:var(--accent)}.link-button{border:0;background:none;padding:0;font-size:13px;font-weight:550;color:var(--accent);cursor:pointer}.link-button:hover{text-decoration:underline;background:none}.login-help{margin:-6px 0 16px;padding:10px 12px;border-radius:var(--radius-sm);background:var(--info-soft);border:1px solid var(--border);font-size:12.5px;color:var(--text-muted)}button.primary.login-submit,.login-submit{width:100%;justify-content:center;gap:9px;height:46px;font-size:14.5px;border:0;background:linear-gradient(95deg,var(--accent),var(--accent-2));box-shadow:0 10px 22px -14px var(--accent)}button.primary.login-submit:hover:not(:disabled),.login-submit:hover:not(:disabled){filter:brightness(1.07);box-shadow:0 12px 26px -12px var(--accent)}.code-input{height:52px;font-size:22px;letter-spacing:.34em;text-align:center;font-family:var(--mono);margin-bottom:16px}.login-foot{display:flex;align-items:flex-start;gap:8px;margin:22px 0 0;padding-top:18px;border-top:1px solid var(--border);font-size:12px;line-height:1.5;color:var(--text-faint)}.login-foot svg{flex:none;margin-top:1px}@media (max-width: 1180px){.login-orbit{display:none}.login-brand-body{justify-content:flex-start}}@media (max-width: 900px){.login-split{grid-template-columns:1fr}.login-brand{display:none}}.sso-button{display:flex;align-items:center;justify-content:center;gap:9px;width:100%;min-height:44px;padding:0 14px;border:1px solid var(--border-strong, var(--border));border-radius:var(--radius-sm);background:var(--surface);color:var(--text);font-size:13.5px;font-weight:600;text-decoration:none;transition:background .12s ease,border-color .12s ease}.sso-button:hover{background:var(--surface-2);border-color:var(--accent)}.sso-button svg{flex:none}.or-divider{display:flex;align-items:center;gap:10px;margin:18px 0 14px;color:var(--text-faint);font-size:12px}.or-divider:before,.or-divider:after{content:"";flex:1;height:1px;background:var(--border)}.alert{border-radius:var(--radius-sm);padding:10px 13px;font-size:13px;border:1px solid transparent;margin-bottom:14px}.alert.error{background:var(--danger-soft);color:var(--danger);border-color:var(--danger)}.alert.success{background:var(--success-soft);color:var(--success);border-color:var(--success)}.alert.warning{background:var(--warning-soft);color:var(--warning);border-color:var(--warning)}.alert.info{background:var(--info-soft);color:var(--text-muted);border-color:var(--border)}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0c11188c;display:flex;align-items:flex-start;justify-content:center;padding:7vh 16px 16px;z-index:50;overflow-y:auto}.modal{width:100%;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow-lg)}.modal-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:16px 18px;border-bottom:1px solid var(--border)}.modal-body{padding:18px}.empty{text-align:center;padding:40px 20px;color:var(--text-muted)}.empty-icon{display:inline-flex;align-items:center;justify-content:center;width:54px;height:54px;margin-bottom:12px;border-radius:16px;background:var(--surface-2);border:1px solid var(--border);color:var(--text-faint)}.empty-title{font-weight:620;color:var(--text);margin-bottom:4px}.spinner{width:17px;height:17px;border:2px solid var(--border-strong);border-top-color:var(--accent);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.loading-block{display:flex;align-items:center;justify-content:center;gap:10px;padding:40px;color:var(--text-muted)}.tabs{display:flex;gap:3px;border-bottom:1px solid var(--border);margin-bottom:16px;overflow-x:auto}.tab{padding:8px 13px;border:none;background:transparent;color:var(--text-muted);font-weight:560;border-bottom:2px solid transparent;border-radius:0;white-space:nowrap}.tab:hover{background:transparent;color:var(--text)}.tab.active{color:var(--accent);border-bottom-color:var(--accent)}code{font-family:var(--mono);font-size:12.5px;background:var(--surface-2);padding:1px 5px;border-radius:4px}@media (max-width: 860px){.app-shell{grid-template-columns:1fr}.sidebar{position:static;height:auto;flex-direction:row;align-items:center;overflow-x:auto;gap:14px;padding:10px 14px;border-right:none;border-bottom:1px solid var(--border)}.sidebar nav,.nav-group{flex-direction:row;gap:4px}.nav-group-label,.sidebar-footer{display:none}.nav-link{white-space:nowrap}.content,.topbar{padding-left:14px;padding-right:14px}}